As mentioned the other day, my account subscription expires soon and the credit card details are out of date, but I have no way to update them. When I enabled it the other day in my Vault (when all this started), it was all new.Ĭurrently I cannot access my account through the Vault or a browser extension. I still have the old one available and could fire it up if necessary, but I am sure I had not previously set up Authenticator. I am not sure if this is relevant, but a couple of months ago I switched to a new phone, but the number hasn't changed. When I ask for an SMS message instead, the browser extension says it sent one, but I don't receive anything. When I ask the browser to send a push notification, nothing shows up in Authenticator. But these codes do not work with the LastPass browser extensions. It accepted all that and now shows me 8-digit one-time codes which refresh every 30 seconds. I entered "lastpass" as Issuer, my email address as Account Name and made up a Secret Code. I don't know what to put in those fields. This asks for New Account, with three fields: Issuer, Account Name and Secret Name. Since I don't have one, I tap No QR Code. When I start Authenticator and tap Add Account, it asks me to Scan QR Code. I have updated Authenticator to 2.7.0 but it hasn't changed anything for me. But it does not allow me to update payment details, turn off Authenticator, or export passwords. (That's one email I did receive.)įYI, the LastPass app itself still works on my phone. Nor can I update my payment details, which is interesting because the credit card on file has expired and the renewal is due in another month. I cannot use or export my passwords (in order to switch to a different password manager). I cannot log in to the LastPass browser extension on Windows or access my Vault. If I then choose "Send me an SMS passcode", I do not receive one. If I open the LastPass extension in a browser on my PC, it asks for an Authenticator code. I have no idea what any of that means, but "Issuer" seems like a reference to a credit card. I don't have one, so I choose "No QR code?" This leads to a screen with three form fields: Issuer, Account Name, and Secret Key. When I open Authenticator (Android smartphone), it asks me to Add Account. Silly me, because now I have lost all access. As part of that process, I followed the instruction to log out of my Vault. Several days ago, I logged into my Vault (via Windows) and followed the steps to enable passwordless login via Authenticator. Version 2.6.2 is not available through Google Play Store in Australia, so I cannot update. I live in Australia and have been a premium user since 2013.
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